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Continuità dei servizi ai cittadini e gestione delle crisi per un ente pubblico nazionale
Continuità dei servizi essenziali, leadership esecutiva in situazioni di crisi e governance misurabile della resilienza in tutti i dipartimenti e le giurisdizioni.
Business context: public sector resilience is societal resilience
Public sector disruption affects societal stability directly. The authority operated under pressures such as:
- Cyber disruption affecting citizen facing service platforms.
- Infrastructure outages impacting essential public service delivery.
- Cross agency coordination challenges during crisis escalation.
- Increasing regulatory expectations under NIS2 for essential entities.
- Public accountability requiring rapid and transparent response.
La situazione
The authority operated across multiple departments with varying maturity and fragmented crisis coordination:
- Inconsistent continuity priorities between service divisions.
- Limited crisis escalation clarity across leadership levels.
- No unified governance linking departments under disruption.
- Insufficient exercising of real crisis command structures.
- No measurable resilience maturity reporting for executive oversight.
Come è stato costruito il coinvolgimento
01Citizen critical service prioritisation
With leadership we identified the public services that must remain available: essential citizen delivery platforms, regulatory oversight and crisis coordination functions, with recovery objectives grounded in societal impact.
02Unified crisis governance across departments
A single escalation and command model connecting departments and leadership levels, replacing fragmented departmental arrangements.
03Crisis command exercising
Leadership exercises on cyber and infrastructure scenarios that tested the real command structure, with findings closed and evidenced.
04Measurable maturity and executive reporting
A resilience maturity baseline and reporting rhythm giving executive oversight the visibility NIS2 era accountability expects.
Quali programmi di questo livello di maturità offrono?
In linea con l'esperienza maturata dall'azienda nel settore, i programmi di questo tipo, caratterizzati da un elevato grado di maturità, raggiungono in genere i seguenti obiettivi:
- Stronger crisis coordination across departments.
- Improved oversight readiness under essential entity obligations.
- Enhanced societal trust during disruption events.
How does ISO 22301 apply to government authorities?
It ensures citizen critical services, crisis leadership structures and recovery objectives are measurable, auditable and embedded across departments.
What does NIS2 require from public sector essential entities?
NIS2 introduces resilience expectations including preparedness, continuity planning, crisis governance, supplier oversight and evidence based resilience maturity reporting.
How are crisis staff structures best exercised?
Through realistic leadership exercises on the authority's actual command structure, with decision logs, findings and closed corrective actions, so the evidence stands up to oversight.
Metti questa capacità a supporto delle tue operazioni.
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